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September 5, 2014

VMware Support Assistant browser incompatibility

VMware Support Assistant is a must have FREE tool for your VMware vSphere installation.

Look at the VMware Site for more info on the VMware Support Assistant appliance.

The installation procedure can be found here or on YouTube.

During the installation at a customer site I found out that configuring the applicanse not always works as it should be. During the installation wizard where we make a connection to the SSO server I got following error:

Something failed. Try again.

A general error occured while attempting to acquire token from SSO service; will wrap and re-throw the exception. Re-trying the request might solve the problem; check the error details for more info A general error occured while attempting to acquire token from SSO service; will wrap and re-throw the exception. Re-trying the request might solve the problem; check the error details for more info Error communicating to the remote server https://MyServer:7444/sts/STSService/vsphere.local

Error communicating to the remote server https://MyServer:7444/sts/STSService/vsphere.local

com.ctc.wstx.exc.WstxIOException: Invalid null character in text to output Invalid null character in text to output Invalid null character in text to output

 

 

After some research I found out that it was a browser issue.

It does NOT work in the newest Chrome (version 37) on MAC and NOT on Internet Explorer on Windows 7.

It works on Internet Explorer 10 on a Windows 2008 R2 server.

After the configuration it is working perfectly now.

 

 

 

 

 

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